Returns policy for online orders
We DO NOT offer a return policy. All sales are final. Items marked final sale are not returnable. Sale dresses are not returnable. Shoes and accessories are final sales and are not returnable.
Return requirements for online orders
NO RETURNS!! SALES ARE FINAL!
Return requirements for store orders
Merchandise is always inspected at its arrival and before the merchandise leaves the store. Once the merchandise leaves the store (in perfect condition), is no longer our responsibility.
The customer is responsible to verify that the product is in perfect condition before leaving the store as no return or exchanges are available. Everything purchased in our store is a final sale.
A merchandise credit can only be used for purchasing merchandise, It can not be used towards shipping costs. Balances on merchandise credits are not redeemable in cash. All internet orders must be handled through internet customer service, not at our store location.
What are my payment options?
Lucero's Fine Boutique accepts Visa, MasterCard, American Express and Discover credit card payments. We do not accept personal checks.
What is the currency for all prices?
All prices listed on Lucero's Fine Boutique website are US Dollars.
Will I be charged sales tax?
Orders shipped to destinations outside the state of Illinois will not be charged sales tax. Any orders shipped within the state of Illinois will be charged 8.25% sales tax.
Can I place my order over the phone?
We encourage you to place your order ONLINE. This is the most effective and efficient way of placing and tracking your order. However, if this is not an option, please give us a call and one of our friendly and helpful customer care representatives will be happy to assist you! Before ordering any dress please call the store for dress availability, as some Quinceañeras dresses if not in stock might take from 4-6 months for elaboration.
Do you have a catalog?
Unfortunately, Lucero's Fine Boutique does NOT offer a catalog with our big selection of dresses. All our dresses and available pictures can be found on our website.
Do you offer free samples?
Fabric swatches may be available upon request for a small fee. Please contact us for more information.
Will I receive an order confirmation and tracking information for my order?
You should receive an order confirmation shortly after placing your order. Please review your order to ensure that all details are correct. Please contact customer service immediately if anything appears incorrect or if you wish to make changes. Once your order has been processed and is ready to ship, you will receive a second email with tracking information for your order.
How long does it take for a dress to ship?
It all depends, if the dress is in stock or not. If the dress is in stock, it will usually ship out within one week. If the dress is not in stock, it can take up to 12-16 weeks in production and another week prepare and ship out to you.
How long does shipping take?
If an item is in stock and ready to be shipped out. Ground shipping may take up to 8-15 business days. If an item that you ordered is not in stock, your order may be placed on back order and it will take a little longer. Please confirm with the store about stock availability.
Where will my order ship from?
All of the products you order will ship from our Store in Aurora, IL.
Do you have pictures of the dresses in other colors?
All of the pictures we have are already published online. Some quince dresses will be available in different colors, depending on the company but mainly the colors are written under the description of the dress.
How do I check on the status of my order?
To check on the status of your order by also calling us at 630-423-5666 or email us at firstname.lastname@example.org. Please include your name and order number in the email. We will respond to email inquiries within 2 business days.
What are my shipping options?
We offer free flat rate shipping to locations within the United States and Canada. If your order is being shipped within the contiguous United States, you may choose from Standard Ground, 2-Day, and Next Day services for an additional fee. For orders shipping to Alaska or Hawaii, you may choose Standard Ground or 2-Day shipping. Orders shipped to APO/FPO addresses and Canada can choose from Standard Ground shipping only. If our shipping options do not work for you or if you need your order sooner, please contact us as soon as possible! 630-423-5666 We can usually accommodate rush orders. Shipping rates are based on the pre-tax merchandise total of your order. Please visit our shipping information page for rates and more information.
How long does it take to receive my order?
Due to the custom nature of many of our products, processing and production times vary. Processing times do not include shipping transit time. In-stock items will generally ship within a few days while special order items such as dresses and personalized items may take up to 12 weeks before shipping. Please contact us for specific delivery and processing information.
Lucero's Fine Boutique is committed to protecting the privacy of our customers and using information responsibly. Any information we collect is used solely to process your order and help us communicate with you. It is never sold or disclosed to outside third parties.
How does Lucero's Fine Boutique protect my information?
This site uses a secure socket layer (SSL) certified to encrypt all your personal information. We use the strongest measures to prevent the loss or misuse of your private information. In addition, your credit card information is NEVER stored in our system. We are committed to protecting your private information and securing the trust you place in our online.
How does Lucero's Fine Boutique use my personal information?
All information we collect through our website is used solely to process transactions. Contact information such as address, email, and telephone number is used to send your order and to get in touch with you regarding your order, if necessary. Financial information such as billing address and credit card information is used for billing purpose and is never stored in our systems.
How do I provide general feedback?
We would love to hear from you! Please send feedback, good or bad, to email@example.com We are constantly trying to improve our customers’ shopping experience and appreciate your feedback.
I have a general question. Who do I contact?
For general questions, please call 1-630-423-5666 or email us at firstname.lastname@example.org
Most of our packages are shipped via UPS. We do not ship to PO Boxes, APO, and FPO's.
We offer free ground shipping to the contiguous US on full-priced dresses.
All time frames are given in business days (M-F). We do not ship on Holidays.
Ground shiping is 8-15 Business Days
At this moment we don't offer international shipping
Measurements needed to Order
-Measurements are needed to be able to help with sizing here at Lucero's.
-Please consider that there are many different body shapes types and separate alterations are done on most special occasion dresses for the perfect fit.
-Measurements are needed to compare to the companies size charts.
-Dresses are not made to exact measurements.
-All dresses are made standard sizing.
-Alternations are not included in dress purchase.
- Size is to be chosen by customer.
- Once an order is placed, size cannot be changed. It is very important that once the dress is ordered, to maintain current measurements. As we are not responsible for weight gain or weight loss.
Each company has a different size chart, therefore it is important to know exactly which company the gown is from.
Please review the video below for any further questions.