Returns policy for online orders
We DO NOT offer a return policy. All sales are final. Items marked final sale are not returnable. Sale dresses are not returnable. Shoes and accessories are final sales and are not returnable.
Return requirements for online orders
NO RETURNS! SALES ARE FINAL!
Return requirements for store orders
Merchandise is always inspected upon its arrival and before the merchandise leaves the store. Once the merchandise leaves the store (in perfect condition), is no longer our responsibility.
The customer is responsible to verify that the product is in perfect condition before leaving the store as no returns or exchanges are available. Everything purchased in our store is a final sale.
A merchandise credit can only be used for purchasing merchandise, It can not be used towards shipping costs. Balances on merchandise credits are not redeemable in cash. All Internet orders must be handled through online customer service, not at our store location.
What are my payment options?
Lucero's Fine Boutique accepts Visa, MasterCard, American Express and Discover credit card payments. We do not accept personal checks.
What is the currency for all prices?
All prices listed on Lucero's Fine Boutique website are US Dollars.
Will I be charged sales tax?
Orders shipped to destinations outside the state of Illinois will not be charged sales tax. Any orders shipped within the state of Illinois will be charged 8.25% sales tax.
Can I place my order over the phone?
We encourage you to place your order ONLINE. This is the most effective and efficient way of placing and tracking your order. However, if this is not an option, please give us a call and one of our friendly and helpful customer care representatives will be happy to assist you! Before ordering any dress please call the store for dress availability, as some Quinceañeras dresses if not in stock might take from 6-8 months for elaboration.
Do you have a catalog?
All our dresses and available pictures can be found on our website and social medias.
Will I receive an order confirmation and tracking information for my order?
You should receive an order confirmation shortly after placing your order. Please review your order to ensure that all details are correct. Please contact customer service immediately if anything appears incorrect or if you wish to make changes. Once your order has been processed and is ready to ship, you will receive a second email with tracking information for your order.
How long does it take for a dress to ship?
It all depends if the dress is in stock or not. If the dress is in stock, it will usually ship out within 2/3 weeks. If the dress is not in stock, it can take up to 6-8 months in production and another week to prepare and ship out to you.
How long does shipping take?
If an item is in stock and ready to be shipped out. Ground shipping may take up to 8-15 business days. If an item that you ordered is not in stock, your order may be placed on back order and it will take a little longer. Please confirm with the store about stock availability.
Where will my order ship from?
All of the products you order will ship from our Store in Aurora, IL.
Do you have pictures of the dresses in other colors?
All of the pictures we have are published online. Some dresses will be available in different colors, depending on the company but mainly the colors are written under the description of the dress.
How do I check on the status of my order?
To check on the status of your order by also calling us at 630-423-5666 or email us at firstname.lastname@example.org. Please include your name and order number in the email. We will respond to email inquiries within 2/3 business days.
Lucero's Fine Boutique is committed to protecting the privacy of our customers and using information responsibly. Any information we collect is used solely to process your order and help us communicate with you. It is never sold or disclosed to outside third parties.
How does Lucero's Fine Boutique protect my information?
This site uses a secure socket layer (SSL) certified to encrypt all your personal information. We use the strongest measures to prevent the loss or misuse of your private information. In addition, your credit card information is NEVER stored in our system. We are committed to protecting your private information and securing the trust you place in our online.
How does Lucero's Fine Boutique use my personal information?
All information we collect through our website is used solely to process transactions. Contact information such as address, email, and telephone number is used to send your order and to get in touch with you regarding your order, if necessary. Financial information such as billing address and credit card information is used for billing purposes and is never stored in our systems.
How do I provide general feedback?
We would love to hear from you! Please send feedback, good or bad, to email@example.com We are constantly trying to improve our customers’ shopping experience and appreciate your feedback.
I have a general question. Who do I contact?
For general questions, please call 1-630-423-5666 or email us at firstname.lastname@example.org
Most of our packages are shipped via USPS OR UPS. We do not ship to PO Boxes, APO, and FPOs.
We offer standard ground shipping to the contiguous US on full-priced dresses.
All time frames are given in business days (M-F). We do not ship on Holidays.
Ground shipping is 8-15 Business Days
Ground shipping cost depends on the weight of the box ($55-$155)
Measurements needed to Order
-Measurements are needed to be able to help with sizing here at Lucero's.
-Please consider that there are many different body shapes types and separate alterations are done on most special occasion dresses for the perfect fit.
-Measurements are needed to compare the companies' size charts.
-Dresses are not made to exact measurements.
-All dresses are made in standard sizing.
-Alternations are not included in dress purchases.
- Size is to be chosen by the customer.
- Once an order is placed, the size cannot be changed. It is very important that once the dress is ordered, maintain current measurements. As we are not responsible for weight gain or weight loss.
Each company has a different size chart, therefore it is important to know exactly which company the gown is from.
Please review the video below for any further questions.